Rascalorie — Support

Email: hello@rascalorie.com — we reply within 2 business days.

When you write, it helps to include your iPhone model, iOS version, the app version and build (Settings → bottom of the screen) and, if something looks wrong, a screenshot.

Common things, and how to fix them fast

I paid and Pro did not unlock. Open Settings → Restore purchase. Apple occasionally confirms a purchase to us with a delay of a few minutes. If it is still locked after that, write to us with the date of purchase and we will fix it manually.

How do I cancel? Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → Rascalorie → Cancel. Deleting the app does not cancel a subscription. Cancel at least 24 hours before the period ends to avoid the next charge.

Refunds. App Store purchases are refunded by Apple at reportaproblem.apple.com. We cannot issue the refund ourselves, but tell us what happened and we will help with the request.

I want my data. Settings → Export my data gives you a JSON copy of your account record, your consent record and all of your synced data. It leaves out internal counters (such as how many AI checks you have used) and anything held by our providers, for example email-delivery logs — ask and we will send those too.

I want to be deleted. Settings → Delete account removes your account and its synced data from our servers and clears the app on the phone you do it from — journal, weights, water, sleep, saved foods and templates. This cannot be undone; export first if you want a copy. We keep your email address alone in a small deletion record so an old sign-in cannot be reused against it; ask and we will remove that too.

Apple Health is not syncing. Check iPhone Settings → Privacy & Security → Health → Rascalorie and make sure steps, active energy and body mass are allowed. We only read from Health, never write to it. Weight sync from Health is off by default — turn it on in Settings if you want it.

The calorie numbers look wrong. Recommended is an estimate and may adapt from what you log; Custom keeps the base food budget you set. Tracked activity can extend the calories available today in either mode. Settings → How Rascalorie counts explains both modes and the safety floor. If a specific dish estimate is badly off, send us the photo or text and what you expected — that is how the estimates get better.

Something else. hello@rascalorie.com. Bug reports with a screenshot get fixed fastest.